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Please read them carefully as they will be strictly enforced. Should you choose to return your order, it will be assumed you have read and understand the return policies stated here. CLAIMS-Goods must be counted upon received. We are not responsible for any goods altered from original delivery form. All claims or demands for defective merchandise must be made in writing by email to our Return Department at info.lovethis@gmail.com or call at 213-441-7411 within 7 days of receipt. You must receive an RA number from our sales representatives for your claim to be processed. Absolutely no returns will be accepted without an RA #. All credits will be applied as store credit. Credit card refunds cannot be issued. Provide your order details: Invoice Number, Style Number, Color and size. Photos of the damages. Provide email and phone number to contact you with. You will receive an email confirmation once your request has been reviewed. PLEASE COUNT IMMEDIATELY. ALL CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF GOODS. ***NO RETURNS ACCEPTED WITHOUT PRIOR AUTHORIZATION***